Return Policy

RETURN POLICY

Returned items must be undamaged, unused, in their original condition, and packaging with all labels, tags, and barcodes still attached. Due to the sensitive nature of bedding, linen sets must be unopened for a full refund.

While our products are durable, we are not responsible for damage caused by stains, marks, or discoloration that occur after purchase. This includes issues caused by skincare and hair products, as well as certain laundry detergents or stain removers, such as Tide or OxiClean, or improper use of washing machines, irons, steamers, or dry cleaners.

We will do our best to accommodate returns requests but the final decision is at our sole discretion. We also cannot take responsibility for any lost or stolen packages.

IN-STORE

For in-store purchases, you have 1 business day from the date of purchase for a refund, and 7-days from the date of purchase for store credit.

ONLINE ORDERS

For online orders, you have 7 days from delivery to return the item for a full refund. If you miss the 7-day window but are still within 14 days of delivery, you can return the item for store credit. Returns are not accepted after 14 days. Return times do not allow for any exclusions including holidays.

RETURN SHIPPING

To return an item, please contact us for authorization and make sure you're only returning refundable items. We can provide a shipping label. A $20 shipping charge for all returns will be automatically deducted from your refund if you wish to use the label. You may also use your own shipping method to waive the fee. Kindly allow 5-7 business days for us to process your return and we’ll send a confirmation email once your refund is completed.

Please double-check that you're returning refundable items only. Please note that if you return non-refundable items, you will still incur the $20 fee, and you'll have to shoulder the additional shipping costs. 

EXCEPTIONS TO RETURN POLICY

The following items are excluded from our return policy: sale, clearance, promotional items, and gift cards. Gift cards cannot be redeemed for cash.